Terms of service
Welcome to Velnora. By accessing our website or placing an order, you agree to comply with these Terms of Service. These terms are designed to create a safe, transparent, and enjoyable shopping experience for everyone.
1. Acceptance of Terms
By using our website, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please do not use our website.
2. Products & Availability
We strive to display our products, descriptions, and images as accurately as possible. However, slight variations in color, appearance, or packaging may occur.
All products are subject to availability, and we reserve the right to discontinue or limit products at any time without prior notice.
3. Pricing
We make every effort to ensure prices are accurate. In the event of a pricing or technical error, we reserve the right to correct the mistake and cancel or adjust any affected order. If payment has already been made, you will receive a full refund for the affected order.
4. Order Acceptance
After placing an order, you'll receive an order confirmation email. This confirmation acknowledges that we've received your order, but it does not guarantee acceptance. We reserve the right to decline or cancel an order when necessary, including in cases of suspected fraud, pricing errors, or product unavailability.
5. Shipping & Delivery
Estimated shipping times are provided for your convenience. While we work hard to deliver orders promptly, delivery dates are estimates and cannot be guaranteed due to circumstances beyond our control.
6. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy for complete details regarding eligibility and the return process.
7. Intellectual Property
All content on the Velnora website—including text, logos, graphics, images, product descriptions, and website design—is the property of Velnora or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
8. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with the security or operation of the website.
- Upload harmful software, viruses, or malicious code.
- Misuse or attempt to gain unauthorized access to any part of the website.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Velnora is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these terms limits any rights that cannot legally be excluded under applicable law.
10. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised terms.
11. Contact Us
If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.
Our Commitment
At Velnora, we believe online shopping should be simple, secure, and enjoyable. We're committed to providing quality products, transparent policies, and responsive customer support so you can shop with confidence.
Thank you for choosing Velnora. We appreciate your trust and look forward to serving you.
