Privacy policy

 

Welcome to Velnora. Your privacy is important to us. We are committed to protecting your personal information and providing a safe, secure, and trustworthy shopping experience.

Information We Collect

To provide you with the best shopping experience, we may collect the following information when you visit our website or place an order:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Cookies and similar technologies

How We Use Your Information

Your information is used to:

  • Process and manage your orders
  • Provide order updates and shipping notifications
  • Respond to customer support requests
  • Improve our website, products, and services
  • Maintain the security of our website
  • Prevent fraud and unauthorized activities
  • Send promotional offers and newsletters if you choose to receive them

Payment Security

Your privacy and security are our priority. All transactions are protected using industry-standard SSL encryption to help keep your information secure during checkout. Velnora does not store your complete credit or debit card information.

Cookies

We use cookies to improve your browsing experience, remember your preferences, enhance website performance, and better understand how visitors use our store. You can manage or disable cookies through your browser settings at any time.

Data Protection

We implement appropriate technical and organizational security measures to help safeguard your personal information against unauthorized access, alteration, disclosure, or misuse. While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information where applicable
  • Unsubscribe from marketing communications at any time

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact our customer support team through our Contact Us page.

Thank you for choosing Velnora. We value your trust and are committed to protecting your privacy while providing a secure and enjoyable shopping experience.