Refund policy

 

At Velnora, your satisfaction is at the heart of everything we do. We want you to shop with complete confidence, knowing that if something isn't right, we're here to help.

Our 15-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging with all included accessories.
  • A valid order number or proof of purchase is required.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it ships. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Simply provide your order number and clear photos of the item and packaging, and our team will work quickly to provide a replacement or an appropriate resolution.

Easy Refund Process

Once your returned item is received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Most refunds are completed within 5–10 business days, depending on your financial institution.

Exchanges

Need a replacement? If your item is damaged, defective, or incorrect, we'll gladly arrange an exchange (subject to product availability).

Items That Cannot Be Returned

For health, hygiene, or customization reasons, the following items are not eligible for return unless they arrive damaged or defective:

  • Used or worn products
  • Personalized or custom-made items
  • Gift cards
  • Clearance or final sale items (where applicable)

Order Cancellations

Orders may be canceled or modified only before they enter processing. If you need to make a change, please contact us as soon as possible, and we'll do our best to assist you.

Our Promise to You

At Velnora, we believe that exceptional customer service is just as important as exceptional products. Every order is backed by our commitment to quality, honesty, and customer satisfaction.

If you ever have a question or need assistance, our support team is ready to help. We're dedicated to making your shopping experience simple, secure, and enjoyable from checkout to delivery.

Thank you for choosing Velnora. We truly appreciate your trust and look forward to serving you again.