Shipping policy
At Velnora, we're committed to delivering your order quickly, safely, and with care. Every purchase is important to us, and we work hard to ensure your shopping experience is smooth from checkout to delivery.
Order Processing
Once your order is placed, our team begins preparing it for shipment as quickly as possible.
- Orders are typically processed within 1–3 business days.
- You'll receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
Estimated Delivery Time
We proudly ship to customers in many countries around the world.
Estimated delivery: 7–15 business days
Delivery times may vary depending on your location and other factors beyond our control, such as customs clearance or carrier delays.
Track Your Order
Every order comes with a tracking number, allowing you to follow your package throughout its journey. Tracking details will be sent to your email once your order has been shipped.
Shipping Delays
While most orders arrive within the estimated delivery window, unexpected delays can occasionally occur. If your shipment is taking longer than expected, please contact us, and we'll gladly help you track your order.
Incorrect Shipping Information
Please make sure your shipping details are accurate before placing your order. If you notice an error, contact us as soon as possible. We'll do our best to update your information if your order has not yet been shipped.
Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe, please reach out to our support team. We'll investigate the issue and work with you to find the best possible solution.
Customs & Import Fees
Depending on your country's regulations, customs duties, taxes, or import fees may apply. These charges, if applicable, are the responsibility of the customer.
Need Help?
Our customer support team is always here to assist you. If you have any questions about your order or shipping status, simply contact us through our Contact Us page, and we'll respond as quickly as possible.
Our Promise
At Velnora, we're dedicated to providing quality products, reliable shipping, and outstanding customer service. Your trust means everything to us, and we're committed to making every order a pleasant experience.
Thank you for choosing Velnora. We truly appreciate your support and look forward to serving you again.